Check the small details customers can see
Chipped finishes, scratched surfaces, missing fittings and unstable poses can interrupt an otherwise considered window. Inspect the mannequins as part of a regular display review rather than waiting for a part to fail completely.
Look at the complete grouping from outside the store and from the customer’s main approach. Check that the styling, proportions and colour are consistent with the merchandise and the surrounding environment.
Ask about local parts and repair support
An initial purchase price does not explain the full practical cost of a display. Access to suitable fittings, replacement parts and repair support matters when the mannequins are handled throughout the trading year.
DEC manufactures locally and supports its products through Johannesburg. Ask the team about the applicable repair options and the support available for the particular mannequins in your stores.
Protect the standard after opening day
A coordinated selection is a useful starting point. Agree how wear will be reported, who will arrange repairs and how the team will maintain the look as clothing and campaigns change.
For a multi-store requirement, discuss SCM as a separate ongoing service. For new purchases, confirm the current 24-month bring-back repair terms with DEC; the original June campaign linked below described an earlier guarantee period.
Original DEC campaign
This web edition brings DEC’s email advice together with useful product links. The original emails remain in the archive; dated promotions reflect the offer at the time.