Set your store standard
Choose the body types, poses, colours, finishes, bases and quantities that suit your merchandise and store format.
Showroom Condition Mannequins
Protect the store standard. Remove the maintenance problem.
SCM gives your stores the mannequin range they need, then keeps that standard protected with prepared replacement stock, local support and an in-store swap-out within four working days.
One store, a regional group or a national rollout. Every proposal is built around your selected mannequins, locations and store plan.
4working daysin-store swap-out
SCM
Showroom condition, always.Repair happens after the display is restored.
4 daysSwap-out at the store
OngoingProtection while active
LocalManufacture, parts and care
FlexibleStore-by-store planning
Service and damage reporting
Everyday retail activity can cause damage. It happens worldwide.
Mannequins and display equipment work in busy stores. Dressing, moving, cleaning and normal customer traffic can lead to chips, cracks, loose joints or worn finishes. Reporting it early helps us restore the display standard quickly.
01
Add the store detailsTell us who to contact and where the mannequin is located.
02
Show us the damageTake a clear photo and add a short note about the affected area.
03
Benjy reviews the reportThe full report is emailed directly for assessment and follow-up.
Under an active SCM plan?Your report will be handled according to the agreed service and swap-out terms for your store.
The problem SCM solves
A damaged mannequin becomes part of the customer experience.
A once-off mannequin purchase solves the installation. It does not solve what happens next.
01Scratches, chips and wear accumulate quietly.
02Missing parts take time to identify and replace.
03Stores must pack, transport and manage repairs.
04The display stays incomplete while everyone waits.
05Your merchandise is presented below the intended brand standard.
How SCM works
Restore the display first. Manage the repair in the background.
DEC prepares the support stock
We manufacture and hold agreed replacement units so your stores are not left waiting when a mannequin needs attention.
Report wear or damage
Your team simply tells DEC which mannequin is scratched, chipped, worn, damaged or incomplete.
We swap and collect
Within four working days, DEC supplies a replacement at the store and removes the damaged unit for repair.
The replacement is supplied in the same agreed style and finish. A swap-out restores the approved display standard; style changes are planned separately as part of the next range review.
Locally made
Locally supported
Locally supported
What the service includes
Your chosen mannequin standard, protected after installation.
- New mannequins supplied in the agreed styles and finishes
- A store-by-store mannequin and quantity plan
- Prepared replacement stock held by DEC
- Ongoing support for worn or damaged units
- In-store swap-out within four working days
- Collection and management of the damaged mannequin
- Local manufacture, repair capability, parts and support
- A style and range review before the next cycle
A manageable commercial model
Lower the initial outlay. Keep the protection in place.
Instead of paying the full traditional purchase price upfront, SCM begins with a deposit followed by a monthly service payment. Your exact proposal is calculated around the selected mannequins, quantities and delivery locations.
An initial amount covering the agreed product setup and freight to the store.
A predictable monthly amount for the mannequins and ongoing showroom-condition support.
DEC manages the replacement, collection and repair process under the active agreement.
Choose the support model
Traditional purchase or protected store standard?
What changesTraditional purchaseSCM
Initial costFull purchase price and freightDeposit, then a monthly payment
When damage occursThe retailer manages the repair and downtimeDEC swaps the unit at the store within four working days
Repair logisticsBring-in repair support as quotedReplacement, collection and repair managed by DEC
Ongoing protectionLimited to the quoted purchase coverContinues for as long as the SCM agreement remains active
The SCM agreement
36 months, with flexibility after 180 days.
DEC owns the mannequins during the agreement. Your stores have full use of the agreed range, ongoing care and four-working-day swap-out support.
Agree the range, pay the deposit and place the mannequins in store.
You can give 30 days’ written notice to cancel at any time, no questions asked.
Begin discussing the next style, refresh or continued maintenance route.
Select the end-of-term option that best suits the store network.
Built store by store
SCM is not only for national retailers.
The model can protect one flagship, support a first-store test, standardise a growing regional group or roll out across a national network. We build the recommendation around what each store needs.
Flagship and concept storesNew-store openings and refitsRegional retail groupsNational store networks
Request a store-by-store recommendation →SCM questions
The practical details.
Can we choose the mannequin styles and colours?
Yes. Every plan begins with agreed body types, poses, colours, finishes, bases and quantities for your retail environment.
What happens when a mannequin is damaged?
Your team reports the unit. DEC supplies a prepared replacement at the store within four working days and collects the damaged mannequin.
Can we change styles during the initial term?
The swap-out service replaces a damaged mannequin with the same agreed style. It does not provide unlimited style changes. From approximately month 18, we can begin planning a refreshed style for the next cycle.
Who owns the mannequins during the agreement?
DEC owns the mannequins during the SCM agreement while your stores have full use of them. After you complete the full 36-month term and pay the account in full, the end-of-term choices become available.
Can the agreement be cancelled early?
After the first 180 days, you can cancel at any time, no questions asked. Give DEC 30 days’ written notice. The deposit remains non-refundable and monthly payments are due until cancellation takes effect. DEC collects the mannequins. Keep and trade-in benefits apply after you complete the full 36-month term and pay the account in full.
How is SCM priced?
We prepare a store-by-store proposal based on the selected styles, quantities and locations. It sets out the SCM deposit, monthly payment and the exact mannequins covered.
Can SCM support an existing mannequin fleet?
Yes. DEC can review the current fleet, its condition and the required store standard, then recommend a practical phased route into SCM.