Listen to what happens after delivery
The original July 2026 email campaign reflected on what DEC learned from its then 12-month guarantee. Repair enquiries helped identify where the demands of a real store differed from the conditions in the factory.
That feedback informed work on body flexibility, base stability, limb fittings and stronger hand connections. The aim is to keep improving the parts of a mannequin that store teams rely on when dressing and moving it.
Make maintenance part of the buying conversation
When comparing mannequins, ask what local support and replacement parts are available. A form that suits the clothing also needs to work with the handling routine and skills of the team using it.
Tell DEC about recurring damage, dressing difficulties or stability concerns. Photographs and an explanation of the store setup help the team make a more useful product or repair recommendation.
Confirm the current support terms
DEC’s newer purchase support is a 24-month bring-back repair guarantee for qualifying repairs. Customers are responsible for transport to and from the Johannesburg workshop; the team can confirm the terms that apply to an order.
Retailers who need ongoing replacement support can discuss SCM separately. The historical email remains available below, while a current recommendation should reflect the products and support you need today.
Original DEC campaign
This web edition brings DEC’s email advice together with useful product links. The original emails remain in the archive; dated promotions reflect the offer at the time.